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Limited Warranty. Subject to the exclusions and limitations contained herein, Collsam Distributions, Inc.(“CDI”); a California corporation, warrants all CDI products sold by CDI (“Products”) to be free from defects in materials and workmanship under normal use from the date of purchase by the ultimate consumer for the period set forth below (“Warranty Period”):

Product Line or CategoryStandard Warranty Period
Recorder1,2,3 or 5 Years
HDD1,2,3 or 5 Years
Cameras1,2,3 or 5 Years
PTZ Cameras1,2,3 or 5 Years
Switches2 Years
Power Supply1 Year
Intercom / Access Control2 Years
Accessoriessold “as is”.
Ubiquity1 Year

This limited warranty is provided only to the person or entity (“Customer”) that originally purchased the Product. The Customer’s sole and exclusive remedy and the entire liability of CDI under this Limited Warranty will be, at CDI’s option, to repair or replace the defective Product during the Warranty Period at no charge to the Customer. CDI will only issue store credit for any returns, NO CASH REFUNDS.

If it is impossible or impractical to replace a defective Product with an identical Product, such as at the end of a Product cycle or when an older version of a product is no longer available; CDI may provide a replacement that is refurbished, remanufactured, and newer or a substantially equivalent version of the defective product. Repaired or replaced products or parts will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer; except for B-Stock, which is thirty (30) days and are subject to the limitations and exclusions outlined in this limited warranty. If a defect is incapable of correction, or if CDI determines that it is impractical to repair or replace the defective Product; the actual price paid by the Customer from CDI of the Product will be issued to the CDI Store Credit upon return to CDI of the defective Product. Any Product or component of a product that is replaced by CDI, or for which the purchase price is credited, shall become the property of CDI upon replacement or credit.

Obtaining Warranty Service. To obtain warranty service or information, please call:
fill out our RMA Form, CDI will contact you within 14 days with the RA number.

Before returning a defective Product, the Customer must first receive a Return Material Authorization (RMA) number from CDI. To obtain warranty service, fill out our RMA Form, the Customer will need to provide CDI with (1) the Item Code of the defective Product, (2) the invoice number or purchase order number, and (3) details of the Product defect. After an RMA number is issued, the Product must be packaged securely in the original or another suitable shipping package to ensure that it will not be damaged in transit, and the RMA number prominently marked on the outside of the package. The defective Product should then be returned to Collsam Distributions, Inc., 40960 California Oaks Rd, Suite 331, Murrieta, CA, 96562. The customer is responsible for the cost of inbound shipping to CDI. Products sent COD will be rejected. Products shall be insured by the customer, and CDI will not be responsible for any packages or Products that are lost or damaged in transit to CDI. Return shipments will be by a method substantially equivalent to the method by which the defective Product was shipped to CDI.

What Is Not Covered. This limited warranty does not cover Products that, in CDI’s judgment, have damage resulting from any:

  1. Deviation from the Manufacturer’s operating instructions as printed in the Manufacturer’s catalog or on any packaging, labels, or other literature provided with a product.
  2. Installation of a Product in a manner which is inconsistent with the manufacturer’s written instructions.
  3.  Alteration, modification of or tampering with a Product, misuse, neglect, abuse.
  4. Accident power surge, static electricity, or other electrical discharge,
  5. Normal wear and tear
  6. Commercial use
  7. Service by anyone other than a Manufacturer authorized repair facility, or
  8. Other improper application, installation, or operation of the Product. Or,
  9. Have been purchased from inventory clearance or liquidation sales or other sales, in which CDI expressly disclaims its warranty obligation about the Product.

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