Collsam Return Policy

Collsam Return Policy

WARRANTY AND RETURN MERCHANDISE AUTHORIZATION

Collsam Security reserves the right to either amend or cancel this RMA Policy, in part or its entirety, at any time and with or without notice.

Please read the following before placing an order!

As of April 19, 2023, Some of our Products Must Be Handle Directly by the Manufacturer. If the product is in brand-new condition and in sealed condition, we will accept a return.

Warranty terms and conditions.

Collsam’s warranty is only extended to the first buyer.

You cannot return goods to the Company for repair or replacement under warranty, for repair or rejection, or for any other reason without the Company’s permission and an RA number.

You can’t return things to the company if you don’t like them within 30 days of receiving them.

All goods returned with the Company’s consent must be pre-paid, insured, and properly packed. It is imperative that the RA number be included in all letters and boxes where goods are being returned.

The Purchaser may not return Goods supplied which are not standard catalog items. See Special Order in Published Terms and Conditions.

Any Goods that have been returned to the Company will be charged a minimum supplementary charge of 30 percent of the net invoice value. To cover the cost of checking, refurbishing as required and restocking or re-delivering the returned Goods.

The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user’s negligence. The warranty will not cover water damaged or burned circuits due to using the wrong power voltage.

Collsam Security provides a 1-year limited warranty on all camera & DVR products.

Collsam Security provides a 3-year limited warranty on Prime® brand products.

Collsam Security provides a 3-year limited warranty on Eyemax® brand products.

The one-year limited warranty on LCDs and monitors is only valid for maintenance and replacement.

Collsam Security provides a 5-year limited warranty on Vicon brand products.

Collsam Security provides a 3-year limited warranty on Dahua Technology brand products.

Collsam Security provides fallowing warranty on Hikvision USA brand only products.

The warranty does not provide coverage for accessories. They are sold “as is”.

Accessories cannot be exchanged or returned.

We do not accept any Return or Exchange on All Clearance Items.

All exchanges must be received by Collsam within 30 days of the purchase invoice date.

Collsam will not provide a refund – only store credit is allowed.

Shipping and handling charges are non-refundable.

Collsam will charge a 30.0% restocking fee for all returned items.

Collsam may reject your HDD (Hard Disk Drive) RA request depends on physical damages that appear on the HDD regardless of its functionality.

When Collsam receives a product, they will fix or replace it within 3 to 4 weeks.

There are no advanced replacements.

Exchange or returns will not be accepted unless pre-authorize by our RA department. Request for Return Merchandise Authorization (RA) number must be made within 3 business days from receipt of order.

We must receive return merchandise within 7 business days after the RA Number has been issued. The customer prepays return freight charges. Collect shipments will be refused.

Collsam will only provide an exchange for a product that:-

1. is in its original condition,
2. contains all accompanying parts, and
3. is unopened in its original package.

Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels, and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape, or attach anything which may cause damage to the original packaging box. Damaged packaging boxes will not be accepted for return.

The repaired or replaced product will be returned to the purchaser by Collsam by UPS, FedEx or USPS ground only with no exceptions. Please ensure that the return address is deliverable by our carriers.

In the event the customer’s product (delivered via UPS, FedEx, DHL, or USPS) is returned or refused by Collsam, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders.

Return Merchandise Authorization (“RMA”)

If you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied. To have your merchandise repaired or replaced under warranty, you must fill out an RM Request form (Click HERE) to Fill in the form, Collsam’s RA department will contact you and issue an RA number.

Be sure to back up everything before sending the device, we are not responsible for any data loss or damage during diagnosing or re-installing the software. We will not back up the data unless you mention it on the RA request form, we will charge $125 per hour for backing up and restoring data.