Refund and Returns Policy
PLEASE READ THE FOLLOWING Refund and Returns Policy BEFORE PLACING AN ORDER!
AS OF 1/29/2018, ALL UBIQUITI PRODUCTS MUST BE HANDLE DIRECTLY BY UBIQUITI. ONLY ACCEPT RETURNS IF It’s SEALED AND BRAND-NEW CONDITION. FOR ANY UBIQUITI, REFER THEM TO THE LINK BELOW TO RMA DEFECTIVE UNITS.
CDI’s warranty is extended only to the original purchaser.
The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user’s negligence. Water damaged and burned circuit (due to using wrong power voltage) will not be covered by our warranty.
Collsam Distributions Inc(“CDI”) provides 1-year limited warranty on all camera and DVR products.
Product Line or Category
|Standard Warranty Period|
|Recorder||1,2,3 or 5 Years|
|HDD||1,2,3 or 5 Years|
|Cameras||1,2,3 or 5 Years|
|PTZ Cameras||1,2,3 or 5 Years|
|Power Supply||1 Year|
|Intercom / Access Control||2 Years|
|Accessories||sold “as is”.|
Accessories cannot be exchanged or returned.
We do not accept any Return or Exchange on following Items: All Clearance Items.
All exchanges must be received by CDI within 30 days of the purchase invoice date.
CDI will not provide a refund – only store credit is allowed.
Shipping and handling charges are non-refundable.
CDI will charge a 30.0% restocking fee for all returned items.
CDI may reject your HDD (Hard Disk Drive) RMA request depends on physical damages appear on HDD regardless of its functionality.
Requests for product repair or replacement will be processed in approximately 3 to 4 weeks upon CDI’s receipt of the product.
There are no advanced replacements.
Exchange or return will not be accepted unless pre-authorize by our RMA department. A request for Return Merchandise Authorization (RMA) number must be made within 3 business days from receipt of order.
We must receive return merchandise within 7 business days after RMA Number has been issued. Return freight charges are prepaid by customer. Collect shipments will be refused.
CDI will only provide an exchange for a product that (1) is in its original condition, (2) contains all accompanying parts, and (3) is unopened in its original package.
Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels, and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape, or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.
The repaired or replaced product will be returned to the purchaser by CDI within US only (Except AK, HI) ground shipping only with no exceptions. Please ensure that the return address is deliverable by UPS (P.O. Box return addresses will not be accepted).
In the event the customer’s product (delivered via UPS, FedEx, DHL, or USPS) is returned or refused by CDI, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders.
Return Merchandise Authorization (“RMA”)
If you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied. In order to have your merchandise repaired or replaced under warranty, you must fill out an RMA Request form (Click HERE to download). then email it to our support department @ firstname.lastname@example.org CDI’s RMA department will contact you within 24 hours providing you with an RMA number.
Be sure to back up everything before sending the device, we are not responsible for any data loss or damage during diagnose or re-installing the software. We will not back up the data unless you mention it on the RMA request form.
To have your merchandise repaired or replaced under warranty, the original purchaser must
- present a sales receipt or other proof of purchase,
- indicate the purchaser’s company name, shipping address, telephone number, and RMA number,
- deliver the product prepaid to :
Collsam Distributions Inc.
40960 California Oaks Rd.
Murrieta CA 92562
Specifications may change without prior notice. We are not responsible for any typographical error. Some images are simulated, not representing actual product. Some product packages do not include everything you see on the picture (i.e., lens in a brick camera, computer monitor in a DVR system). Sony, Super HAD, Exview HAD, ExWave are trademarks of Sony.