Our ORDER POLICY site is hosted on an SSL-encrypted server, which is the industry standard for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy, all packages shipped from Collsam.com will be labeled Collsam.com on the outside of the shipping package.

Please provide accurate billing and shipping information, along with a phone number and e-mail address to properly expedite your order and to notify you in case there is a problem. Please verify that the Billing and Shipping address is correct before finalizing your order to avoid delays!

We May Call to verify your order and request identification or request you fill out a Credit Card Authorization Form
We are working hard in providing great value, convenience, and an excellent online shopping experience for our customers.

CANCELLATION POLICY

If you wish to cancel your order, please notify us immediately. A request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise, a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.

The Standard Cancellation Policy does not apply to “Express” Shipping Orders. Changes or cancellations must be made by the following business day of placing your order before 10:00AM PST, Changes or cancellations made after 10AM PST will be charged $30.00 per item.

We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST CONTACT US Before you return items. Please read our Return Policy page.)

PAYMENT OPTIONS

We accept All credit cards, Visa, MasterCard, American Express. US- Government P-Card, ect, Your Credit Card Charge will appear as Collsam.com.

We accept Cashier’s Check, Money Order or Personal Check on online orders, make your instrument payable to Collsam Distribution, Inc. All check orders are subject to a 14-business day’s hold.

Mail the full payment to:-

Collsam Distribution, Inc.

40960 California Oaks Rd Suite 331

Murrieta CA 92562

make sure you include the flowing information

Order Number

your Name Or Company Name

Your Address

CLEARANCE ITEMS

in accordance with our ORDER POLICY, All sales are final on Clearance Items! (NO RETURNABLE)

The customer is responsible for all destination problems and costs (i.e., incorrect shipping address, absence of the recipient, duty for international customers, etc.).

We are not responsible for any typographical error. Some images are simulated, not representing actual product. Some product packages do not include everything you see in the picture (i.e., lens in a brick camera, computer monitor in a DVR system).