Our ORDER POLICY site is hosted on an SSL encrypted server, which is the industry standard for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy, all packages shipped from Collsam.com will be labeled Collsam.com on the outside of the shipping package.
Please provide accurate billing and shipping information along with phone number and e-mail address to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!
We are working hard in providing great value, convenience, and an excellent online shopping experience for our customers.

SHIPPING POLICY

All orders require 24-48 hours processing time before shipping.
Collsam does not process or deliver orders on weekends or holidays. Collsam does not offer international shipping options currently. Collsam does not ship to standard P.O. Boxes. Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if an item is returned for any reason. Collsam cannot guarantee same day shipping. All orders are subject to a 1-2 business day processing time prior to shipping. Collsam does not deliver online order to AK / PR / HI currently. Please contact our sales rep for the order. Collsam does not deliver to APO/FPO. All orders require 24-48 hours processing time before shipping. No deliveries will be made on Saturday or Sunday. Collsam does not guarantee same day shipping. Package transition time does not include Saturday and Sunday. For example, orders shipped on Friday for ‘3 Day-select’ will be delivered on Wednesday (not Monday). UPS company doesn’t count Saturday and Sunday as a shipping day. Some items in your order may deliver with one or more separate shipments on a different date. Please visit your order tracking page for more information about your packages. Calculated shipping charge is based on your closest branch location. Shipping charge on online order is only valid on online order.

CANCELLATION POLICY

If you wish to cancel your order, please notify us immediately. A request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise, a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.
*Standard Cancellation Policy does not apply to “Express” Shipping Orders. Changes or cancellation must be made by the following business day of placing your order before 10:00AM PST, Changes or cancellation made after 10AM PST will be charged $30.00 per item.
We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST CONTACT US Before you return items. Please read our Return Policy page.)

PAYMENT OPTIONS

We accept the following credit cards, Visa, MasterCard, American Express. Your Credit Card Charge will appear as Collsam.com.
We don’t accept Cashier’s Check, Money Order or Personal Check on online orders. Online Orders MUST pay by following credit cards, Visa, MasterCard, American Express.

  1. Fill out the following form
  2. Company owner’s C/C only
  3. Owner signed credit card authorization form for every individual order.

CLEARANCE ITEMS

in accordance with our ORDER POLICY, All sales are final on Clearance Items! (NO RETURNABLE)
** Customer is responsible for all destination problems and costs (i.e., incorrect shipping address, absence of the recipient, duty for international customer, etc.).
Right space left-line Right menu space Right right-line Specifications may change without prior notice. We are not responsible for any typographical error. Some images are simulated, not representing actual product. Some product packages do not include everything you see on the picture (i.e., lens in a brick camera, computer monitor in a DVR system).

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