Shipping Policy

Our shipping policy

If you order after 12 pm Pacific Standard Time, it might not be processed the next day.

Shipping Addresses

We will no longer allow online orders to ship to an address apart from the cardholder’s billing address. If this policy is of concern to you, you may submit the Credit Card Authorization Form to us for review.

In accordance with Collsam Shipping Policy, All shipping prices are F.O.B. Collsam Security Office locations (Murrieta, California), unless otherwise stated. Collsam Security decides how and where to send things. We Will never Ship Any parcel using DHL, If you request DHL shipping, Collsam will cancel your order.

The buyer will have to pay more for shipping if they choose the shipping method. Shipping expenses are not guaranteeing the delivery at or to the destination. There will be an identification of the shipment when it arrives.

There are no differences between shipping and freight charges.

If there are any additional charges, a new bill will be made.

All orders require 2-5 business days of processing time before shipping.

Per Collsam Shipping Policy does not process or deliver orders on weekends or holidays. Collsam does not ship to standard P.O. Boxes. Or FedEx Drop locations.

Original shipping fees are non-refundable. If you send back the item, you won’t get your shipping fee back because the carrier is responsible for it.

Collsam cannot guarantee same day shipping. All orders are subject to a 2-5 business days processing time before shipping.

Our Shipping companies don’t count Saturday and Sunday as a shipping day. Some items in your order may deliver with one or more separate shipments on a different date. The calculated shipping charge is based on our closest branch location. Shipping charge on online order is only valid on online order.

Shipping / Freight Damage

Before signing for the shipment, please inspect all items. Freight carriers require you to inspect your complete order for damage.

You have a choice with damaged freight, accept and note damage on the delivery bill before signing, or refuse shipment completely. If you do not note damage at the time of delivery, you are responsible for filling a freight claim with the carrier. During the freight claim process, you will be requested to provide pictures of the damage, we suggest you take these pictures as soon as possible unless you refuse the delivery.

Deliveries

Deliveries shall be subject to, and contingent upon, strikes, labor difficulties, civil unrest, war, fire, delay, or defaults of common carriers, failure, or curtailment in Collsam Security usual sources of supply.

Governmental decrees or orders, or without limiting the foregoing, any other delays beyond Collsam Security reasonable control, and Collsam Security shall not be liable for any loss or damage arising therefrom.

Collsam Security shall have the additional right, in the event of the happening of the above contingencies, at its option, to cancel this contract or any part thereof, without any resulting liability. Shipments made within twenty (20) days after the specified date of delivery shall constitute a good delivery. Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.