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Shipping Policy

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Our shipping policy

Orders received after 12 pm PST might not be processed until the following business day.

Shipping Addresses

Due to recent increases in fraudulent orders and a desire to protect our customers’ credit cards, we will no longer allow online orders to ship to an address different from the cardholder’s billing address. If this policy is an issue for you, you may submit the following form for us to review Credit Card Authorization Form.

In accordance with Collsam Shipping Policy, All shipping prices are F.O.B. Collsam Distribution, Inc.’s Office locations (Murrieta, California), unless otherwise stated. Method and route of shipment are at Collsam Distribution, Inc.’s sole discretion, regardless of the shipping method indicated in the original online order. We Will never Ship Any parcel using DHL, If you request DHL shipping, Collsam will cancel your order.

When the Buyer specifies method of shipment, any additional shipping expense will be charged to the Buyer. Shipping charges are not intended to guarantee the delivery at or to destination. Identification of goods to the contract shall occur as each shipment is placed in the hands of the carrier.

Freight/Shipping charges are prepaid and added, unless a discrepancy is found during shipping (i.e., residential delivery when not disclosed to start with, additional handling charges due to an out of ordinary delivery address, etc.).

If any additional charges are found and added to the freight bill, a subsequent invoice will be generated and payment will need to be made.

All orders require 2-5 business days of processing time before shipping.

Per Collsam Shipping Policy does not process or deliver orders on weekends or holidays. Collsam does not ship to standard P.O. Boxes. Or FedEx Drop locations.

Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if an item is returned for any reason.

Collsam cannot guarantee same day shipping. All orders are subject to a 2-5 business days processing time before shipping.

Our Shipping companies don’t count Saturday and Sunday as a shipping day. Some items in your order may deliver with one or more separate shipments on a different date. The calculated shipping charge is based on our closest branch location. Shipping charge on online order is only valid on online order.

Shipping / Freight Damage

Please inspect all items before signing for the shipment ‐ Freight carriers are required to wait for you to inspect your complete order for damage.

You have a choice with damaged freight, accept and note damage on the delivery bill before signing, or refuse shipment completely. If you do not note damage at the time of delivery, you are responsible for filling a freight claim with the carrier. During the freight claim process, you will be requested to provide pictures of the damage, we suggest you take these pictures as soon as possible unless you refuse the delivery.


Deliveries shall be subject to, and contingent upon, strikes, labor difficulties, civil unrest, war, fire, delay, or defaults of common carriers, failure, or curtailment in Collsam Distribution, Inc.’s usual sources of supply.

Governmental decrees or orders, or without limiting the foregoing, any other delays beyond Collsam Distribution, Inc.’s reasonable control, and Collsam Distribution, Inc. shall not be liable for any loss or damage arising therefrom.

Collsam Distribution, Inc. shall have the additional right, in the event of the happening of the above contingencies, at its option, to cancel this contract or any part thereof, without any resulting liability. Shipments made within twenty (20) days after the specified date of delivery shall constitute a good delivery. Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.

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