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Collsam Security Shipping Policy

This Collsam Security Shipping Policy applies to orders placed exclusively through Collsam.com. Please review the processing, address, carrier, delivery, and freight-damage requirements before completing your purchase.

Order Processing

  • All orders require 2–5 business days of processing before shipment.
  • When you place an order after 12:00 p.m. Pacific Time, processing may begin on the next business day.
  • Collsam Security does not process or deliver orders on weekends or holidays.
  • Collsam Security cannot guarantee same-day shipping.

Shipping Addresses

Online orders normally ship only to the cardholder’s billing address. If you need review of another address, submit the Credit Card Authorization Form. Collsam Security does not ship to standard P.O. boxes or FedEx drop locations.

Shipping Methods and Charges

Unless otherwise stated, shipping prices are F.O.B. Collsam Security’s Murrieta, California location. We select the shipment origin and available carrier. We do not ship with DHL. An order requesting DHL shipping will be canceled.

Additional carrier services or buyer-requested shipping methods may increase the shipping charge. If an additional charge applies, Collsam Security will issue a revised bill. Shipping and freight charges are treated the same under this policy.

Shipping charges shown during checkout apply only to the associated Collsam.com order. Charges may be calculated from the closest available branch. In addition, items in one order may arrive in separate shipments or on different dates.

Original shipping charges are non-refundable. Returned merchandise does not qualify for a refund of carrier shipping charges.

Delivery Time

Carrier transit days do not include Saturdays or Sundays. A shipping estimate does not guarantee arrival at a specific time or destination. Tracking information will identify the shipment after the carrier accepts it.

Shipping and Freight Damage

Inspect every package before signing for delivery. Freight carriers require customers to inspect the complete order for visible damage.

  • If you accept damaged freight, note the damage on the delivery receipt before signing.
  • You may refuse a visibly damaged shipment in full.
  • If you do not record damage at delivery, you are responsible for filing the freight claim with the carrier.
  • Take clear photographs of all damage as soon as possible because the carrier may request them during the claim.

Delays Beyond Our Control

Events beyond Collsam Security’s reasonable control may affect delivery obligations. These events may include strikes, labor disruptions, civil unrest, war, fire, carrier delays or defaults, supply limitations, and government orders.

Such delays do not make Collsam Security liable for resulting loss or damage. When one of these events occurs, Collsam Security may cancel all or part of the affected contract without additional liability. A shipment made within 20 days after the specified delivery date constitutes delivery under this policy. Any undisputed delivery remains payable regardless of a separate dispute involving other delivered or undelivered merchandise.

 

Related Policies

For additional terms, review our Order Policy, Return Policy, and Terms of Service.