Privacy and Cookie Policy

Effective date: October 25, 2026

This Privacy and Cookie Policy explains how Collsam Security (“Collsam,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit Collsam.com, create an account, place an order, request support, submit a form, or otherwise interact with us. It also explains your privacy choices and rights. This policy applies to information collected through Collsam.com and related online services operated by Collsam. It does not replace the privacy policies of third-party websites or services that you choose to use.

Information We Collect

We collect information that you provide directly, including your name, company name, billing and shipping addresses, email address, telephone number, account credentials, order details, product preferences, tax-exemption information, support communications, return or warranty requests, and any information you enter into a form. When you make a payment, payment credentials are processed by the selected payment provider. Collsam may receive transaction identifiers, payment status, billing details, and fraud-screening results, but we do not intentionally store complete payment-card numbers or card security codes on our website.

We also collect technical and usage information automatically. This may include your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, session identifiers, shopping-cart activity, cookie choices, and security or diagnostic events. We may receive information from service providers involved in payments, fraud prevention, shipping, delivery, analytics, hosting, website security, customer support, and advertising measurement.

How We Use Personal Information

We use personal information to operate and secure the website; create and manage accounts; process, fulfill, ship, and support orders; communicate about purchases, returns, warranties, and service requests; calculate taxes and shipping; prevent fraud and abuse; maintain business and accounting records; improve website performance and customer service; comply with legal obligations; enforce our policies; protect Collsam, our customers, and others; and send marketing communications when permitted by law. You may unsubscribe from promotional email by using the link in the message. Transactional and service messages may still be sent when necessary.

Cookies and Similar Technologies

Collsam.com uses cookies and similar technologies to keep the website functioning, maintain sessions, remember shopping-cart contents and preferences, support account login, measure performance, understand website use, prevent spam and fraud, and support permitted analytics or advertising. Necessary cookies are required for core functions such as checkout, security, and account access. Other cookies may be controlled through the Cookie Preferences tool shown on the website. Your browser may also allow you to block or delete cookies, but doing so can prevent parts of the website from working correctly.

WooCommerce cookies may maintain cart contents and a customer session. Security services, including Cloudflare Turnstile or similar tools, may process browser, device, network, and interaction information to detect automated abuse. Analytics and advertising providers may use cookies or similar identifiers according to your consent choices and their own privacy notices. Where required by applicable law, we recognize supported opt-out preference signals, such as Global Privacy Control.

How We Disclose Information

We disclose personal information only as reasonably necessary for legitimate business and legal purposes. Recipients may include website hosting and maintenance providers; payment processors; banks and fraud-prevention providers; shipping carriers and shipping-software providers; tax, accounting, email, customer-support, analytics, security, and marketing service providers; manufacturers or distributors involved in warranty or fulfillment matters; professional advisers; and government authorities or other parties when disclosure is required by law or necessary to protect rights, safety, and security.

We do not sell personal information for money. Some analytics or advertising activities may be treated as “sharing,” “targeted advertising,” or a “sale” under certain privacy laws even when no money changes hands. Where those laws apply, you may use Cookie Preferences or contact us to exercise the available opt-out rights. We do not knowingly sell or share the personal information of consumers under 16.

Payments and Shipping

Payment methods offered at checkout may include card payments, PayPal, Apple Pay, Google Pay, Afterpay, or other methods shown at the time of purchase. The selected provider processes payment information under its own privacy policy and contractual relationship with you. We disclose order and delivery information to carriers and shipping providers as needed to quote rates, create labels, complete customs documentation, deliver packages, provide tracking, and resolve delivery problems. International shipments may require disclosure to customs authorities, brokers, carriers, and destination-country agencies.

Data Retention and Security

We retain personal information for as long as reasonably necessary to complete the purposes described in this policy, maintain transaction and warranty records, comply with tax, accounting, legal, and regulatory duties, resolve disputes, enforce agreements, prevent fraud, and maintain system security. Retention periods vary by record type and legal requirement. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

We use administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your password and for notifying us if you suspect unauthorized account activity.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request access to personal information, obtain a copy, correct inaccurate information, request deletion, restrict or object to certain processing, opt out of certain sales, sharing, or targeted advertising, withdraw consent, or appeal a decision. California residents may also have rights to know the categories and specific pieces of personal information collected, the sources and purposes of collection, the categories of recipients, and to receive equal service and pricing when exercising privacy rights.

To submit a privacy request, click here or email sales@collsam.com. Describe the right you wish to exercise and provide enough information for us to identify the relevant records. We may verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization. We will respond within the period required by applicable law.

Children’s Privacy

Collsam.com is a general-audience commercial website and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If we learn that such information was collected without legally required consent, we will take reasonable steps to delete it. A parent or guardian who believes a child has provided personal information may contact us.

International Visitors

Collsam is based in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Those locations may have privacy laws different from the laws in your country. Where required, we use appropriate safeguards for international transfers and honor applicable data-protection rights.

Third-Party Links and Services

The website may link to third-party websites, platforms, manufacturers, payment providers, carriers, or social networks. Collsam does not control their privacy practices. Review the privacy notice of each third party before providing information. A link does not mean that Collsam is responsible for the third party’s content, security, or data handling.

Policy Changes

We may update this policy to reflect changes in our practices, technology, services, or legal requirements. The effective date at the top identifies the current version. Material changes may be communicated through the website or by another method when required by law. Continued use of the website after an update does not limit any rights that cannot legally be waived.